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Help & support

We're here to help.

Get the most out of FactCheck and WhereTo: contact support, browse the FAQ, or get help with your account and billing.

Email support

support@ideasquantified.com

Our support team is ready to assist you with any questions or issues. We typically respond within 24–48 hours.

Send an email →
Getting started

New here? Start with these

01 · Extension

Browser Extension

Install the FactCheck extension from your browser's web store to fact-check content as you browse.

Get FactCheck →
02 · Mobile

Mobile Apps

Download FactCheck or WhereTo from the App Store or Google Play.

Get WhereTo →
03 · Account

Account Setup

Create an account to save your history and sync across your devices.

04 · Plans

Subscription Plans

Explore our pricing tiers to find the plan that best fits your needs.

See plan details →
FAQ

Frequently asked questions

How does FactCheck work?
FactCheck uses advanced AI technology to analyze content and verify claims against reliable sources. Our system cross-references information across multiple databases and provides you with an accuracy assessment.
How does WhereTo work?
WhereTo combines multiple data sources including weather, schools, crime statistics, property values, and environmental data. Our AI assistant lets you ask natural language questions about any location.
What platforms are supported?
FactCheck is available as a Chrome extension and a Safari extension, plus mobile apps for iOS and Android. WhereTo is available on iOS and Android.
How do I manage my subscription?
Open the FactCheck app or extension and tap Manage Subscription. For card (Stripe) subscriptions, this opens the secure Stripe billing portal where you can update payment, change plans, or cancel. For purchases made through Apple, manage them in iPhone Settings → Apple ID → Subscriptions; for Google Play, in the Play Store under Subscriptions.
What is your refund policy?
We offer a 30-day money-back guarantee for new subscriptions purchased directly (Stripe): contact us at support@ideasquantified.com within 30 days for a full refund. Purchases made through the Apple App Store or Google Play are subject to those stores' refund processes; we're happy to help you request one.
Can I use my own API keys?
Yes! FactCheck supports Bring Your Own Key (BYOK) for advanced users. You can configure your own API keys for OpenAI, Anthropic, and Brave Search in Settings.
Is my data private?
Yes. Your data is encrypted in transit, and we don't sell your personal information. We share data only with the service providers needed to run the product, such as our AI and payment providers, as described in our Privacy Policy, which also explains your data-access and deletion rights.
Account & billing

Help with your account

Recovery

Account Recovery

Password resets and account access issues.

Plans

Subscription Changes

Plan upgrades, downgrades, and cancellations.

Payment

Payment Methods

Update credit cards and billing information.

Records

Invoices & History

Invoice requests and billing records.

For account and billing inquiries, contact support@ideasquantified.com

Technical support

Experiencing technical issues? When contacting support, please include:

  • A description of the issue you're experiencing
  • Which product you're using (FactCheck or WhereTo)
  • The platform (browser extension, iOS app, Android app)
  • Your device and operating system version
  • Any error messages you've received
  • Steps to reproduce the issue, if applicable

This information helps us resolve your issue more quickly.

Still need help?

Our support team is here

Can't find what you're looking for? Reach out and we'll get back to you within 24–48 hours.

Email support →